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Christine Buck Alameda, California 94501 510 521-9892 info@christinebuckcommunications.com www.christinebuckcommunications.com Marketing Communications and Business Writer Marketing communications and copywriting including Web content, direct mail, articles, newsletters, and brochures for corporate, nonprofit and small business clients across multiple industries. Business writing projects including Intranet content, training guides, policy manuals, internal communications and reports in corporate, healthcare and nonprofit environments. Feature stories and articles published in local newspapers and magazines, including the San Francisco Chronicle, the Alameda Sun, and the Alameda Magazine.   Project Highlights Wells Fargo Bank, San Francisco, CA 3/07-present Wrote content for HR University, a website for Wells Fargo Human Resources employees; provided writing support for Team Member Marketing group. Jady Island Marketing, Lake Oswego, OR 2/05-present Wrote and edited marketing copy in collaboration with marketing firm. Projects include direct mail, brochures, and Web content for companies such as Corinthian Colleges, Washington Mutual, Nexxo Financial, GreenPoint Mortgage, Providian, and Paymap. Gunderson Design, Alameda, CA 1/05-present Wrote copy for direct mail campaigns, websites and brochures in collaboration with graphic design firm for Wells Fargo Bank and other clients. West Alameda Business Association, Alameda, CA 12/03-present Wrote Web content for multiple page business association site; also wrote marketing collateral including direct mail funding solicitations, e-newsletters, advertorials, print ads, and a wine label. Institute for Women in Trades, Technology & Science, Alameda, CA 5/03-present Wrote and updated content for nonprofit Web site; wrote content for 100+ page Web-based CD for National Science Foundation grant. Lumetra, San Francisco, CA 1/06-4/06 Wrote and updated Web content for nonprofit offering quality improvement services to Medicare-certified healthcare providers. Hunter Paine Enterprises, Lafayette, CA 4/04-12/04; 11/01-1/02 Wrote and edited multiple technical government funding proposals for environmental startup operation. Matson Navigation Company, Oakland CA 6/04-9/04 Edited and formatted documents for software development lifecycle project. Cameron Bruce Associates, Orinda, CA 12/01-5/03 Wrote emergency, safety and security policy manuals for hospitals preparing for Joint Commission on Accreditation of Healthcare Organization surveys. Marin Literacy Project, San Rafael, CA 11/01-12/01 Wrote Outcomes Study for literacy program for non-native clients. Vivant, Oakland, CA 4/99-5/01 Wrote and maintained online help system for a Web application. Wrote series on Human Resource issues for web portal. Healinx, Alameda, CA 7/99-11/99 Determined documentation strategy and created online help documentation and workflow diagrams for Internet site providing secure Web communication between patients and physicians. Health Systems Design, Oakland, CA 11/98-12/98 Converted Word documents into online help system for Diamond 725 healthcare claims management software package. Pacific Bell Directory, San Francisco, CA 4/98-11/98 Prepared process diagrams, training job aids, user guides, and detailed workflow documentation for all Human Resource functions. Pacific Bell Information Services, San Ramon, CA 4/97-12/97 Authored manual, newsletter and Intranet site; wrote internal technical and end-user documentation. Kaiser Permanente, Walnut Creek, CA 12/96-2/97 Gathered and wrote business requirements and analyzed software packages for home health function for HMO. Levi Strauss & Co., San Francisco, CA 9/96 Documented presentations regarding data flow of diverse computer systems and databases utilized by health & safety professionals. AT&T, San Francisco, CA 7/83-2/96 Wrote marketing materials, instructor guides, self-paced training materials, and handouts for health awareness events and courses. Wrote user software manual, designed database in MS Access, supervised programmer, and trained users on project to manage medical resources for national health program. Wrote procedures and work flows for Human Resources, health and clinical functions, including in-house databases, drug testing, and cholesterol screening. Software Skills & Experience Microsoft Office XP, 2000 and 97 including Word, Outlook, Excel, PowerPoint, Project and Access FrameMaker, RoboHelp, Visio, Full Shot, PaintShopPro, ABC Flow Charter, PageMaker, MS Publisher and Adobe Acrobat HomeSite, Dreamweaver, HTML Indexer, CSE Validator, HTML Transit, FrontPage, Netscape Communicator and Internet Explorer Windows XP/NT/2000/98/95, DOS, UNIX Perforce, Trackwise   Formal Education University of California, San Francisco, M.S. University of Minnesota, Minneapolis, B.S., R.N., P.H.N.   Additional Coursework Copyediting, Media Alliance, 2004 Introduction to Journalism, 2002 FrameMaker, version 6.0, 2001 Product Usability for Documentation Professionals, User Interface Engineering, 2000 Web Writing: Breaking into Online Markets, 1999 RoboHelp, David Knopf Associates, 1997 Introduction to FrameMaker, version 5.0, 1997 Introduction to Technical Writing, UC Berkeley Extension, 1996 Microsoft Access, AT&T Professional Development Center, 1995 The Computerized Patient Record, Harvard Medical School workshop, 1995 UNIX Basics, AT&T Corporate Education & Training, 1993   Professional Affiliations Alameda Chamber of Commerce, Alameda Women's Business Exchange, Alameda West Alameda Business Association, Alameda Society for Technical Communication, Berkeley Bay Area Editors' Forum, San Francisco Media Alliance, San Francisco International Association of Business Communicators, San Francisco Editors Guild, Berkeley   Printable resume in PDF format. Copyright © 2002-2010 Christine Buck. All rights reserved. Updated 7/21/07     See also: Bio Printable resume in PDF format.